Frequently Asked Questions
Q. Are you insured and state inspected? Our equipment is fully insured and inspected by the State of New Jersey. We are inspected annually by the Department of Community Affairs. We are happy to provide a certificate of insurance.
Q. What is your deposit and payment policy? Parties Are Us must receive a deposit of 50% at the signing of the customers contract. Deposits are non-refundable. They can be used towards any future event. Unless other arrangements are made such as a purchase order a deposit is always due when signing the contract. The remaining balance must be paid at the close of the customers event.
Q. What happens if there is inclement weather? In the event of inclement weather, if a customer provided a rain date and the weather is unsure they could ask to use their rain date instead. This decision needs to be made the latest by 7AM EST the day of the event. Customers should contact Parties Are Us via email firstname.lastname@example.org or call the office at 973-812-8385. If the weather is unsure and you tell us to come out to the event & it rains, the full amount is still due regardless if equipment was used or not. Parties Are Us reserves the right to cancel any event due to high winds exceeding 20 mph, heavy rain etc.
Q. What are my payment options? Parties Are Us accepts all major credit cards. Credit cards are subject to a 3% processing fee. Other options include check or cash.
Q. What is included in my rental? All prices for inflatable rides include set up, delivery and an attendant.
Q. What time should I expect my equipment to be delivered? We will arrive 1 hour in advance to your event to set up. For larger events the arrival time may vary.